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Returns
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your order, we're here to make it right.
Return Policy Overview
14 DaysReturn Window
FreeDamage Replacements
What Can Be Returned
- Unframed prints — Must be in original condition, unrolled and undamaged, within 14 days of delivery
- Framed prints — Returnable only if received damaged during shipping
- Wrong item received — We'll send the correct item immediately at no cost
What Cannot Be Returned
- Custom or personalized orders
- Prints that have been hung, displayed, or show signs of use
- Items returned after the 14-day window
- Items without original packaging
Damaged or Defective Items
If your order arrives damaged or defective, we'll replace it for free. Here's what to do:
- Step 1: Take clear photos of the damage (including packaging)
- Step 2: Email the photos to hello@artedges.com within 48 hours of delivery
- Step 3: We'll ship your replacement within 1–2 business days
Our Promise: We inspect every single order before it leaves our studio. But if something goes wrong during shipping, we take full responsibility — always.
How to Start a Return
To initiate a return, contact us with:
- Your order number
- Reason for the return
- Photos of the item (if damaged)
Email: info@artedges.com | WhatsApp: +20 11 531 521 90
Refund Timeline
- Inspection: 1–2 business days after receiving the returned item
- Refund processed: 3–5 business days back to your original payment method
- Cash on Delivery orders: Refunded via Vodafone Cash or bank transfer
Gallery Wall Bundle
Build Your Gallery Wall
Create the perfect gallery wall for your space. Choose your layout, pick your sizes, and let us curate the perfect prints for you. The more you add, the more you save.
1
Tell us about your space
We'll suggest the perfect arrangement
2
Choose your layout
How do you want your frames arranged?
3
How many frames?
More frames = bigger discount
3
4
Select sizes for each frame
Mix sizes for a dynamic look
5
Choose your design theme
We'll curate prints that match your vibe
6
Frame finish
All frames will be the same finish
Your Gallery Wall
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- LE 0
Total
LE 0
You save
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We'll help you pick the perfect prints for your theme
